citizenM Kuala Lumpur Bukit Bintang

The room offers a beautiful view and interesting check-in way. You can check-in by yourself. This is a special experience!!! The bed was comfortable, and the space was spacious, making it a great place to stay. The hotel is very close to many famous spots, as like Pavilion, Janlan Alor, and other bustling shopping areas. You can walk in just 5-10 minutes to there. It’s very convenient. There are also plenty of parking spaces, which is great for those driving here. However, you must first check-in to get the room key to go into the parking, because the guard will ask you the “booking number” or room key. Without room key or booking number, you will be stopped outside and unable to enter.

This is a decent hotel close to Bukit Bintang and China Town. It's definitely more comfortable and you know you're getting a good standard when you stay here. Jalan Alor market is around the corner and Pavilion mall is a 10 minute walk. China Town is a 15 minute walk in the opposite direction. This will be a good location if you want to see Merdeka 118 when it's open. The staff are excellent and they are super accommodating. Nothing was ever a problem.

The room was a lot bigger than I expected, and brilliantly designed — ultra-modern, clean, and packed with smart tech. I could control the lights, curtain shades, and ambiance with an iPad! Even the safe was cleverly hidden under the bed. The whole hotel was peaceful yet full of life, with a stylish lounge-like lobby perfect for relaxing or socializing. Breakfast was a highlight — affordable, varied, and so satisfying it made me skip lunch. And best of all, the staff were incredibly friendly and helpful, especially the coffee baristas who made every morning better. Can’t wait to stay here again!

I arrived at the hotel quite early and they gladly store my luggage. The staff were amazing and helpful. I've got some issues when I check in and they thoughtfully try to help me. When I'm panicking, one of them brought me a glass of cold water with lime/lemon. They provided a solution and I agree with their solution. They also reassured me that it's okay 🥹. The hotel are full of interesting and cool stuff. Like the books collection on the shelf, the art hanging on the wall and some art scattered through the lobby lounge. The room size is also fine with me because I'm traveling solo. The air-conditioning in the room is functioning well and it's pretty cold for me. The iPad to control things inside the room was cool but sometimes it's too slow. For example, when I press the TV controller in the iPad it takes time for the TV to react. The hotel wi-fi was superb! The heavy and comfortable bedding was cozy too. I love the hot and cold water in the shower and sink. There's separate iron room on the same level and it's okay, I used it once.

Workspaces on Level 1 and 2 are chic, spacious and very useful with lots of outlets for plugging in laptops and handphones. Wifi was excellent and easy to log in. Location was urban, right in the Bukit Bintang & Jalan Alor area near hotels & eateries. The SBK MRT line is 15 walk away. Room is a little tight (but the workspaces downstairs make up for this) and the view out the window was not great but screened out by curtains. The blackout curtains were very effective. I liked that the corridors were well-lit at night. Some of the artwork is a bit edgy & weird for my taste. The bed and pillows were a standout - one of the most comfortable hotel beds I've slept in (and I've travelled a lot). Loved that there were a lot of outlets for charging devices that accomodate different adaptors. Self-check-in with staff to help. It was quick and efficient with lots of stations, so almost no wait. The mainstream hotels should adopt this. Didn't bring our car on this trip but am told there is free parking on-site. Would definitely stay here again!